If you run any type of
customer service business you know that instructions can be misread. This ends
up in the customer being irritated because their order wasn’t done correctly.
What if you could rectify this with Pinterest?
When customers can
show rather than tell you what they want, everyone wins. You save time and
don’t have to end up redoing work or calming an irritate customer down. The
customer is happy as their order is done right the first time!
How can you achieve
this? By getting your customers to show you with images exactly what they had
in mind.
This type of customer
interaction will work for businesses such as wedding planners, cake designers
and even graphic designers. If customers can actually Pin images to a board of
examples of what they wan,t would you find this helpful? No more guessing as to
what they actually meant!
This visual guidance
could prove to be a godsend for your business. Right from the beginning your
customers can place an order and provide you with examples of what they would
like done. Right off the bat you can tell if this is something that you can
actually do, and it might help you price jobs more exactly.
For a bride to show
you examples of dresses or flower arrangements that she likes you will know
what type of look she is after. You can then offer your suggestions and even
post your own images in response. Or better yet, you could reply with a video
and post that to the board!
This type of visual
communication can show new customers the care that you take with your business.
In fact you are building yourself a portfolio and references as you go. Other
users can visit your board and see the process unfold from the wish list to
recommendations and then to the final product. Don’t you think this type of
attention to detail will be wonderful for your business?
You can have boards
for each customer or one board for customer requests. People could propose
ideas to you and then you can accept or reject the order. This would cut down on
a lot of hassle and frustrations.
But Pinterest is a
visual site and doesn’t cater to long messages you can still leave descriptions
with ideas and suggestions on your Pins and ask for feedback. If this idea
appeals to you, it is worth testing to see how you can incorporate it into your
business.
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