Today it is
important for all business owners to have some type of presence on social
media. This includes using sites like Facebook, Google+ and Twitter. What is
important to remember is that each time you post content you are effectively
advertising your business. So pay attention to what you write.
Try to keep
your personal and your businesses separate on these sites. On Facebook you can
create a Business Fan Page and on Google+ these are just called Pages. Your
goal of using social media is to create awareness and brand yourself and your
company.
It is vital
that you brand yourself in the same manner across any social media sites that
you choose to use. Use the same profile picture, add your business logo and use
the same user name. This way when someone visits one of your pages they will
instantly recognize you. They unconsciously associate your company with your
logo or by your user name.
Social
media is widely used and you can potentially reach new customer and clients
each day. Keep this in mind and always conduct business so that you are always
creating a good first impression.
Another
thing about sites such as Facebook is that allows people to leave real time
reviews and comments on your business page. You may get unfavorable comments or
comments that make you angry. If this happens don’t immediately start creating
a negative post back as this does not look professional.
Instead
what you want to do is to take the time to evaluate the comment and then think
about the best way to proceed. If you respond immediately with insults you are
portraying yourself as angry and abusive and this can stop people from doing
business with you.
The best
course of action is to contact the person and get all of the details and then
respond appropriately in a professional manner. Other users on the site will
see that you responded with courtesy and this helps improve your branding.
While yes
you can go back and edit posts once your post is live it could be seen by lots
of people almost immediately. Don’t let any situation get out of hand in the
first place.
When
posting content on any social media sites remember it is a reflection of you.
One good tip is to ask yourself if you would mind if your grandmother reads the
post, if not, don’t post it.
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